Refund Policy

Last updated: January 1, 2026

At TVStrong we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains when refunds are available, how to request one, and which situations fall outside it.

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in Canada.

We strongly encourage you to start with our low-cost introductory 1-month plan before committing to a longer subscription (see Section 5 below).

2. Eligible exceptions

Refunds or credits are considered in the following verified circumstances only.

2.1 Extended service outage

If TVStrong experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period, reflecting the proportion of your subscription during which the Service was unavailable.

• The outage must be confirmed on our end and attributable to TVStrong infrastructure.
• Outages caused by your internet service provider, your device, or third-party applications including IBO Player are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge.

• Proof of duplicate charges, such as a bank or payment processor statement, may be required.
• Refunds for duplicate charges are processed within 5 to 10 business days.

3. Non-eligible situations

Refunds are not available where:

• You changed your mind after purchasing.
• You purchased the wrong plan.
• You experienced issues with your own internet connection, router or device.
• You had compatibility issues with hardware or software not supported by TVStrong.
• Your account was suspended or terminated for a violation of our terms of service.
• You forgot about your subscription or did not use the Service during the paid period.
• Content libraries or channel availability changed during your subscription.

Many issues that feel like grounds for a refund are in fact configuration problems solved in minutes — please try our setup guide or message support before requesting one.

4. How to request a refund

1. Email [email protected] with the subject line Refund Request — [Your Account Email].
2. Include the full name on the account, the email address used to register, the date of purchase, a description of the issue (outage details or duplicate charge evidence) and the payment reference number if available.
3. Submit your request within 7 days of the qualifying event.
4. Our team reviews the request and responds within 3 business days.

5. Introductory plan

TVStrong offers a discounted introductory 1-month plan at CA$10.99 so you can evaluate the Service at minimal cost before committing to a longer subscription. We encourage every new customer to start there. It carries the complete channel lineup and the full on-demand library — nothing is withheld.

To order the introductory plan, use our checkout page or contact us at [email protected]. Full plan comparison is on the pricing page.

6. Refund processing

• Approved refunds are returned to the original payment method used at purchase.
• Processing time is 5 to 10 business days after approval, depending on your bank or payment provider.
• TVStrong is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed. If a chargeback is found to be fraudulent or in violation of these terms, TVStrong reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We reserve the right to modify this Refund Policy at any time. Changes are posted at https://tvstrong.ca/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance.

9. Contact

For refund enquiries or questions about this policy:

Email: [email protected]
Website: https://tvstrong.ca

Our support team aims to respond to all enquiries within 24 hours.