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Questions about our IPTV service, or something not behaving on your device? Do not hesitate. Our team works 24/7 to keep your viewing in stunning HD and 4K, and thousands of returning and new Canadian customers stay with us precisely because of it.
Contact Information
Direct your message to the right desk and it gets answered faster. For the quickest answers of all, our FAQ page already covers the questions we receive most.
Managing your subscription, navigating the site, payment questions, renewals or anything about how the service works day to day. Our general desk handles enquiries, requests and the small confusions that come with a new platform.
Typical reply: under 15 minutes on WhatsApp.
Purchases, plan selection, custom arrangements, licences and subscription options. If you are weighing up which plan suits your household — or want to discuss the reseller programme — this is the desk for you.
Typical reply: under 30 minutes, any day of the week.
Installation trouble, a channel misbehaving, buffering, programme-guide oddities or advanced configuration. Our technicians provide step-by-step guidance until the problem is genuinely resolved, not merely acknowledged.
Typical reply: under 15 minutes, 24/7/365.
Reach Us Directly
WhatsApp: +1 514 447 7860 — the fastest channel by a wide margin, and the one our team monitors overnight.
Email: [email protected] — best for order references, billing questions and anything you want a written record of.
Head office: TVStrong Media, Suite 1120, 707 5th Street SW, Calgary, AB T2P 0Y3, Canada. Correspondence only — we are an online service with no walk-in counter.
Before you write, it may be worth checking the IBO Player setup guide: installation and playlist questions make up most of what reaches our inbox, and the answer is often already there.
Send A Message
Tell us what you need. Every message is read by a person, and we aim to reply within an hour at any time of day or night.
Customer satisfaction is what we are measured on, and we thank you for the trust. Whenever you are ready, we are here.