Privacy Policy

Last updated: January 1, 2026

TVStrong ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://tvstrong.ca.

1. Information we collect

1.1 Information you provide directly

Account information: name, email address, phone number
Payment information: billing details processed via our secure payment provider. We do not store full card numbers.
Support communications: messages and information you send to [email protected] or through our contact form

1.2 Information collected automatically

Usage data: pages visited, features used, session duration, subscription status
Device information: device type, operating system, app version (IBO Player)
IP address: used for region detection, fraud prevention and service delivery
Cookies and tracking: session cookies for authentication and analytics cookies for service improvement (see Section 6)

1.3 Information we do not collect

We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account details beyond payment processing.

2. How we use your information

Deliver the Service: activate and manage your subscription, authenticate your device and stream content.
Process payments: complete transactions and send receipts.
Provide customer support: respond to enquiries, troubleshoot issues and resolve disputes.
Improve the Service: analyse usage patterns to enhance performance and content offerings.
Send service communications: account confirmations, renewal reminders and important updates. We do not send unsolicited marketing email.
Prevent fraud and abuse: detect and block unauthorised account sharing or misuse.
Comply with legal obligations: respond to lawful requests from authorities in Canada.

We do not sell, rent or trade your personal data to third parties for marketing purposes.

3. Legal basis for processing

Where required by law — including PIPEDA in Canada and equivalent frameworks elsewhere — our legal basis for processing is:

Contract performance: processing necessary to deliver your subscription.
Legitimate interests: fraud prevention, service security and analytics.
Legal obligation: compliance with applicable laws in Canada.
Consent: where we explicitly ask for it, such as optional communications.

4. Data sharing

We share your data only with:

Payment processors: to complete transactions securely, under their own privacy policies.
Infrastructure providers: hosting and CDN providers processing data on our behalf under data-processing agreements.
Legal authorities: when required by law, court order, or to protect the rights and safety of TVStrong and its users.

We require all third-party processors to maintain appropriate security measures and prohibit them from using your data for their own marketing.

5. Data retention

Data type	Retention period
Account data	Duration of subscription + 90 days after cancellation
Payment records	7 years (legal and tax compliance)
Support tickets	2 years from resolution
Usage and log data	90 days rolling

After the retention period, data is permanently deleted or anonymised.

6. Cookies

Essential cookies: required for login sessions and service functionality. These cannot be disabled.
Analytics cookies: used to understand how visitors interact with tvstrong.ca, such as page views and navigation paths. You may opt out via your browser settings.

We do not use advertising or third-party tracking cookies.

7. Your rights

Depending on your location and applicable law in Canada, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data, subject to legal retention requirements
Restrict or object to certain processing activities
Data portability: receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact [email protected]. We respond within 30 days.

8. Data security

TLS/SSL encryption for all data in transit
Encrypted storage for sensitive account information
Access controls limiting who can view personal data
Regular security reviews

No system is 100% secure. In the event of a data breach affecting your rights, we will notify you and the relevant authorities as required by Canadian law.

9. Children's privacy

The Service is not directed at children under the age of 13, or the applicable age of digital consent in Canada. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact [email protected] and we will delete it promptly. Parental controls available inside IBO Player are described in our setup guide.

10. International transfers

Your data is processed and stored in secure data centres. Where data is transferred outside Canada, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated policy is posted at https://tvstrong.ca/privacy.html with a revised "Last updated" date. For material changes we will notify you on WhatsApp or a prominent notice on the site.

12. Contact

For privacy-related questions or to exercise your rights:

Email: [email protected]
Website: https://tvstrong.ca
Post: TVStrong Media, Suite 1120, 707 5th Street SW, Calgary, AB T2P 0Y3, Canada